Shipping

• Orders are processed within 5 business days.

• Standard shipping is via [insert carrier, e.g., Royal Mail / courier]. Delivery times vary depending on your location.

• Local collection from our shop in Gourock is available for certain items. You will be notified when your order is ready.

• Shipping costs are calculated at checkout and may vary depending on weight, size and delivery method.

Returns & Refunds

• Personalised items: Due to their custom nature, personalised products cannot be refunded or exchanged unless they are faulty or damaged upon arrival. Please contact us immediately if there’s an issue.

• Non-personalised items: If you receive a faulty or damaged item, contact us within 2 days for a replacement or refund.

• To request a return or report a faulty item, please contact us at:
  info@socraftydesigns.co.uk

Faulty or Damaged Items

• Please provide photos of the item and describe the issue so we can resolve it quickly.

• We will either replace the item or issue a refund once the fault is confirmed.

Important Notes

• We recommend checking your order details carefully before submitting.

• Colours and slight variations may occur due to the handmade or personalised nature of our products.