Shipping
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Orders are processed within 5 business days.
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Standard shipping is via [insert carrier, e.g., Royal Mail / courier]. Delivery times vary depending on your location.
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Local collection from our shop in Gourock is available for certain items. You will be notified when your order is ready.
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Shipping costs are calculated at checkout and may vary depending on weight, size and delivery method.
Returns & Refunds
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Personalised items: Due to their custom nature, personalised products cannot be refunded or exchanged unless they are faulty or damaged upon arrival. Please contact us immediately if there’s an issue.
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Non-personalised items: If you receive a faulty or damaged item, contact us within 2 days for a replacement or refund.
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To request a return or report a faulty item, please contact us at:
info@socraftydesigns.co.uk
Faulty or Damaged Items
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Please provide photos of the item and describe the issue so we can resolve it quickly.
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We will either replace the item or issue a refund once the fault is confirmed.
Important Notes
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We recommend checking your order details carefully before submitting.
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Colours and slight variations may occur due to the handmade or personalised nature of our products.
