Privacy Policy – So Crafty Designs

Last Updated: [Add Date]

At So Crafty Designs, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it secure.

1. Information We Collect

We may collect the following information when you visit our website, place an order or contact us:

Personal details such as your name, email address, phone number and delivery/collection address
Order details including personalised information you provide for your products
Payment information (processed securely by our payment partners — we do not store card details)
Website usage data, such as pages visited and interactions, using cookies and analytics
Communication history, including messages or enquiries you send to us

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Contact you about your order or booking
Provide customer support
Personalise your shopping experience
Improve our website and services
Send marketing emails (only if you have opted in)

3. Sharing Your Information

We only share your information with trusted third parties when necessary, such as:

Payment providers (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, couriers)
Website and analytics tools

We do not sell or share your information with any other companies for marketing purposes.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can adjust your cookie settings in your browser at any time.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted (where legally possible)
Withdraw consent for marketing communications
Request a copy of your data

To make a request, please contact us at:
[Add your email address]

6. Data Security

We take data protection seriously and use appropriate security measures to safeguard your personal information. Access is restricted to staff who need the information to process orders or provide support.

7. Marketing Communications

You will only receive marketing emails if you choose to subscribe. You can unsubscribe at any time using the link in our emails or by contacting us directly.