Frequently Asked Questions

How do I place an order?

You can order directly through our website. Simply choose your product, add your personalisation details and complete checkout. If you need something custom that isn’t listed, feel free to message us.

Do you offer local collection?

Yes! Collection is available from our shop in Gourock. You’ll receive a message with collection details and times once your order is ready.

How far in advance should I book balloons or event décor?

We always recommend booking as early as possible, especially during busy periods such as weekends, school events and holiday seasons. Last-minute bookings may be available depending on our schedule.

Do you deliver balloons?

Yes, we offer local delivery on selected days and for certain products. Delivery options will be shown at checkout, or you can contact us to check availability.

Can I customise my order?

Absolutely. Most of our products can be fully personalised. If you need something specific, just reach out — we love creating custom pieces.

What if I need to change or cancel my order?

Please contact us as soon as possible. Changes may be available depending on how far along your order is. Custom and personalised items may not be cancellable once production has started.

How long do balloons last?

Indoor balloons typically last several days to weeks depending on the style. Outdoor conditions may reduce lifespan. We always recommend keeping balloons away from heat, direct sunlight and sharp objects.

Do you offer full event set-ups?

Yes! We provide balloon décor, shimmer walls, easels, centrepieces and full event styling. Message us with your event date and theme to check availability.